Refund Policy
Last updated: August 2026
At Maggie's Tanks, your satisfaction is our priority. We want you to shop with complete confidence, which is why we offer a clear and fair refund policy. Please read the terms below carefully before submitting a request.
1. Refund Window
You have a maximum of 14 days from the date of your purchase to request a refund. Any request submitted after this 14-day period cannot be accepted.
2. Orders That Have Already Shipped
If your order has already been shipped before your refund request, you may still request a refund once the order arrives. In this case, you will need to return the item to us. The refund will be processed after we receive and inspect the returned product.
3. Return Conditions
To be eligible for a refund, the returned item must meet the following conditions:
- The product must be unused, undamaged, and in its original condition.
- The item must be returned in its original packaging, including any accessories, labels, or documentation.
- Proof of purchase (order number or confirmation email) must be provided.
4. How to Request a Refund
To start a refund, simply contact our customer support team with your order number and the reason for your request. Our team will guide you through the next steps, including the return address if a return is required.
5. Processing Time
Once your refund is approved, the amount will be credited to your original payment method. Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
6. Return Shipping Costs
Unless the product is defective or an error occurred on our part, return shipping costs are the responsibility of the customer.
7. Contact Us
If you have any questions about your order or this refund policy, please reach out to our customer support team at axelwillianf@gmail.com. We're here to help.